Virtual Wellness Platform learning experience
Audience: New and experienced instructors and business owners in the wellness industry
Responsibilities: Instructional Design, eLearning Development, Content Editing, Content Writing, Research, A/V Production, Audio Engineering, Voice Over
Tools: Adobe Premiere, Adobe Photoshop, Adobe After Effects, Adobe Audition, Intellum LMS
KPI: Lower technical support contacts by 30% and reduce scheduled setup calls by 50%
Projects
An accessible and welcoming video introduction was created to ease clients into the idea of learning how to live stream. The video was viewed by ~350 new customers.
The standard 45-minute setup calls were replaced with a new client learning experience, designed to cover each step in the process. The finish rate for this course was 80%.
